Internet Support Overview Personal Web Page

Overview

Internet Support

Internet

Overview

Internet Support

Internet

Email

You can have up to 5 email addresses with your Internet package.
Webmail

User guides

Moving

Please contact our customer service before your moving date.

Vallée-De-L'Or region
(819) 825-5133

Rouyn-Noranda region
(819) 764-6781

All other regions
1-800-567-6353

Frequently asked questions.

What is the minimal configuration required on my devices to get the maximum speed of my Internet plan?

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  • Processor
    Intel Core 10th generation or equivalent
  • Operating system
    PC: Windows 10
    Mac: macOS 15.0
  • Free disk space
    2 GB
  • System memory
    8 GB
  • Network Interface Card (NIC) or network adapter
    Internet Gigabit and lower: Gigabit Ethernet
    Internet Gigabit 1.5: 2.5 Gigabit Ethernet
  • Wired Ethernet connection
    Internet Gigabit and lower: Cat5e Ethernet cable
    Internet Gigabit 1.5: Cat5e Ethernet cable (Cat6 recommended)
  • Web browser
    PC: Google Chrome (latest version)
    Mac: Safari (latest version)
A wired connection is required to achieve speeds up to the maximum speed of your plan.

Is my Wi-Fi network shared among all devices in my home?

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Yes. The more devices connected to your Wi-Fi network, the bigger the demand on the network and the greater effect this has on speeds to your devices.

Higher-speed Internet packages offer faster Wi-Fi connections to more of your devices.